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Terms & Conditions

  1. These Terms

    1. These terms apply to the sale of all of our products and services.

    2. The term ‘us’ or ‘we’ refers to Tyne Blinds Ltd, the term ‘you’ refers to the user and/or buyer of this website.

    3. Please read these terms carefully. We always recommend reading before placing an order as these terms apply to all of our products and services. By continuing on our site after reading, you agree to comply.

    4. If you have reason to believe that there is a mistake in these terms, please make contact with us to discuss.

    5. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

  2. About Us

    1. We are Tyne Blinds Ltd registered to 6644874 at Unit 54D, South Nelson Industrial Estate, Cramlington, Northumberland, NE23 1WF. Our registered VAT number is 973 8983 46.

    2. You can contact us by writing to or visiting the above address, phoning us on 0191 447 9700, or by writing to us at our e-mail address

    3. We will only ever contact you by using the information provided on your order form. This includes writing to your postal or e-mail address, or by telephone.

  3. Our Contract with You

    1. When ordering online – we will enter contract upon receipt of your automatic e-mail. Not when receiving the ‘Thank You’ notification on

    2. When ordering over the telephone – we will enter contract once payment has been taken, in despite of your chosen payment method (card or cheque).

    3. When proceeding with our supply and fit service – we will enter contract when you give our team permission to proceed. This may be by e-mail or verbal over the telephone, to one of our estimating team at the property, or upon visiting our premises.

    4. Please be prepared to give us your name and order number in all correspondence regarding our contract.

  4. Our Products

    1. All blind types will be supplied and fitted with the appropriate child safety devices to comply with EN13120 as of 2014. By law, we must install these in your property and customer refusal of this will result in our installation team halting works. You will still be supplied with your products, however at the same cost and on a supply only basis. This does not affect your statutory rights. You can find instructions on how to fit your child safety device on our ‘Guides’ section.

    2. We have a manufacturing tolerance of +/- 5mm across all blind types and components. If your item falls within these parameters, we will not be held responsible for a damaged, faulty or an inaccurately described product.

    3. Due to differences in device screens, we cannot guarantee an exact match to the swatch on screen and the actual product material. We therefore always recommend you request a free sample in advance of ordering made-to-measure products. If you are placing a repeat order, we still advise ordering a sample as fabric colours may vary from batch to batch. You are entitled to order as many samples as you desire, within reason.

    4. Our made to measure blinds will be supplied to you with all of the required components and fixings except for screws. This is due to our manufacturing team being unaware of what surface you are installing your blind to. If you would like any advice on which screw type is most suited to your blind, please contact us. The response given by our team acts as advice only, we will not be held responsible for any damage caused to your blind or surrounding areas.

  5. Your Rights to Amend or Cancel Your Order

    1. If you have made a mistake in your order or would like to amend it, contact us at your earliest convenience and we can do our best to rectify this for you. Please note that once manufacturing has begun, we cannot guarantee that we can correct your mistake at all or without incurring costs.

    2. Once your order has been manufactured, you are unable to make any changes to made-to-measure products or cancel. This does not affect your consumer rights.

    3. If you have ordered before manufacturing has begun and would like to end your contract with us, please make contact and we will arrange a full refund within 30 days.

  6. Our Rights to Amend or Cancel Your Order

    1. In the unlikely event that we cannot accept your order, we will notify you immediately and make arrangements accordingly. This may be because:

      1. 6.1.1 An item is out of stock.
      2. 6.1.2 You have selected the incorrect size bracket online, therefore making an over or under payment.
      3. 6.1.3 You are having internal works completed to your property that will affect blind sizes or installation.
      4. 6.1.3 Any other unexpected factor that we could not reasonably plan for.
    2. A full refund will be issued within 30 working days if we cannot fulfil your order and you are not satisfied with substitutes offered.

    3. We will never amend an order without your consent unless it is compulsory, for example, to reflect changes in relevant laws and regulatory requirements.

  7. Pricing and Payment

    1. All quotes generated online or by our sales team are inclusive of the current VAT rate (domestic customers only).

    2. In the event that we have quoted incorrectly, you will be notified immediately to make arrangements.

    3. Tyne Blinds will always do their upmost to price match competitors. Please be prepared to show us proof of quotation in all correspondence.

    4. Deposits are not required when using our supply & fit service, or our supply only collection service.

    5. Payment will be taken in the following ways (domestic only);

      1. Online – full payment to be taken at checkout by card.

      2. Supply only – full payment to be taken upon ordering or in-shop collection by card or cash. Orders for delivery cannot be dispatched without payment.

      3. Supply and fit – full payment to be taken upon installation by BACS, card or cash.

  8. Delivery Schedule and Lead Times

    1. Dispatch times vary depending on blind type and seasonality. Most of our orders are dispatched within 7-10 working days. Please ask your sales advisor for the most accurate lead time when placing your order. The delivery date on your order confirmation and our website act as an estimate only and may be subject to change.

    2. Our courier, DHL, will keep you regularly updated via e-mail once your order has been collected, you can expect delivery within 1 working day (UK Mainland) or 2 working days (Scottish Highland Mainland, Scottish Islands, Northern Ireland, Republic of Ireland, Guernsey, Jersey, Isles of Scilly, Isle of Man, Isle of Wight) of dispatch.

    3. Tyne Blinds holds no responsibility in tracking your order once it has been dispatched. If you believe your parcel is lost in transit, please contact us urgently.

    4. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

    5. You give permission for our courier to leave your parcel/s in a safe place if you are not present at the time of delivery. Such locations include, but are not limited to;

      1. Shed/garage/out building

      2. Front or rear garden

      3. Neighbour

    6. Smaller deliveries such as parts or small replacement slat orders will be dispatched by Royal Mail 2nd Class. This courier will not communicate updates with you.

  9. Installation

    1. If proceeding with our supply & fit service, you give permission for our installation team to drill into the necessary surfaces.

    2. You give permission for the team to move any obstructions, within reason, to enable them to install your blinds. If they are unable to move said obstruction, it may not be possible for them to fit.

    3. The team will allow a 15 minute grace period if you are not at the property at the time of your appointment. They will then move onto their next appointment and another date will therefore be arranged for your fitting, it is not guaranteed that this will be the same day or week.

    4. If you can no longer make your appointment or arrange access for our installation team, please make contact urgently to cancel.

  10. Shipping and Handling

    1. Delivery costs quoted online refer to UK Mainland only.

    2. Delivery surcharges may apply to the following locations and postcodes;

    3. Scottish Highland Mainland, Scottish Islands, Northern Ireland, Republic of Ireland, Guernsey, Jersey, Isles of Scilly, Isle of Man, Isle of Wight or delivery locations where a water crossing is necessary.

    4. AB 31 to 56, FK19 to 21, HS 1 to 9, IV 1 to 63, KA 27, KW 1 to 17, PA 20 to 78, PH1 to 50, ZE1 to ZE3

    5. If in doubt, please contact us before making a purchase and we will advise delivery costs to your destination. If a surcharge applies to you, we will notify you to take additional payment.

  11. Guarantee

    1. All blinds are guaranteed for a period of 12 months from the date of ordering. This warranty does not cover damage or failure caused by misuse, abuse or alteration to the product by the customer. We may require the return of items or images for inspection & testing before we agree to send a replacement. If this cannot be fulfilled, Tyne Blinds will not be able to assist you.

© 2022 Tyne Blinds Ltd

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